Terms And Conditions
TERMS OF SERVICE
----
OVERVIEW
This website is operated by The Luxury HQ. Throughout the site, the terms “we”, “us” and “our” refer to The Luxury HQ. The Luxury HQ offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A “business day” means any day other than a Saturday, Sunday or bank holiday in England and Wales.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
The Price is exclusive of fees for packaging and transportation / delivery.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
The Price is inclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6. UK MAINLAND DELIVERY –
We will arrange for the delivery of the Goods to the address specified in the order.
All items delivered to the UK mainland are despatched via UPS on a fully tracked service.
Scottish Highlands & Islands, Isle of Man, Jersey, Guernsey and Northern Ireland delivery prices and delivery times will vary from mainland UK.
With UPS, packages are exclusively delivered to the intended recipient ONLY upon order placement.
To uphold stringent security measures, recipients are required to present valid identification upon delivery, guaranteeing that parcels reach their rightful owners safely and securely.
It's essential that the name on your ID matches the recipient's name on the order. This helps us make sure everything's going to the right person.
Delivery can take place at any time of the day and must be accepted between 7 am to 10 pm.
If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:
a. store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or
b. make arrangements for the re-delivery of the Goods and will charge you for the costs of such re-delivery.
Any dates quoted for delivery are approximate only. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
For more information of our delivery service, please click here
SECTION 7. INTERNATIONAL DELIVERY –
All items delivered internationally are despatched via UPS on a fully tracked service.
You (the customer) are fully responsible for all import duties and taxes to be paid in full.
Failure to pay any taxes and duties or any additional charges will not constitute a non-delivery, and refunds will not be given in these circumstances.
We will arrange for the delivery of the Goods to the address specified in the order.
With UPS, packages are exclusively delivered to the intended recipient ONLY upon order placement.
To uphold stringent security measures, recipients are required to present valid identification upon delivery, guaranteeing that parcels reach their rightful owners safely and securely.
It's essential that the name on your ID matches the recipient's name on the order. This helps us make sure everything's going to the right person.
Delivery can take place at any time of the day and must be accepted between 7 am to 10 pm.
If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:
a. store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or
b. make arrangements for the re-delivery of the Goods and will charge you for the costs of such re-delivery.
Any dates quoted for delivery are approximate only. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
For more information of our delivery service, please click here
SECTION 8. INSPECTION & ACCEPTANCE / RETURNS –
Each item will be delivered with a “Do Not Remove” label attached via a security tag.
Do not remove this until you are fully satisfied with your item and have checked it thoroughly.
Removal of the tab and/or tag will invalidate any rights to return.
Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 3 days after delivery.
If you identify any damages or shortages, or if you are unhappy in any way with your goods, you must inform us in writing within 14 days of delivery, providing details.
You (the customer) bear the risk and cost of returning the Goods
We will be under no liability or further obligation in relation to the Goods if:
a. if you fail to provide notice as set above; and/or
b. you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or
c. the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and/or
d. the defect arises from normal wear and tear of the Goods; and/or
the defect arises from misuse or alteration of the Goods, negligence, wilful damage or
e. any other act by you, your employees or agents or any third parties.
To view our Return Policy, please click here
SECTION 9. “RESERVE NOW“ ITEMS –
Some of the items listed at our website will be arriving with us at a future date. These items are made available for purchase via our “Reserve Now” feature.
For customers using this option, a 30% deposit is taken at the point of purchase.
Reserve items are normally available for despatch within 10 working days from the date of order.
Payment of the remaining 70% balance will be due once the item is ready for despatch from our warehouse.
Remaining balance payments are due within 7 days of you being notified that the items is ready to be shipped.
Failure to pay within the 7 day period may lead to cancellation of the order and a cancellation fee being charged as detailed below.
Cancellation Fee – Reserve Now Orders that are cancelled prior to full payment being made, will be charged 50% of the deposit fee.
Any dates quoted for delivery are approximate only. We will not be liable for any delay in delivery of the Goods that is caused by circumstances beyond our control.
SECTION 10. SELLING TO US –
a. Initial Valuation – This is purely an estimate based on the evidence provided by you at the time of submission through your description and photo evidence.
You agree to provide accurate information and confirm that the item is 100% authentic.
b. Collection of Goods – We will arrange collection of your items free of charge for delivery to our warehouse.
You (the customer) bear the risk whilst Goods are in transit, in storage and through the inspection stage.
Responsibility and risk of the goods only passes to us on acceptance of an offer.
c. Inspection of Goods – Providing goods meet our expectations they will then be submitted for independent authentication.
Goods not meeting our expectations and those that are considered to be significantly different from the description and photo's submitted, will be returned at your expense.
Fees for returning non-acceptable goods is £12.95 for UK mainland.
You (the customer) bear the risk whilst Goods are in transit back to you.
d. Counterfeit Goods – All items are submitted for authentication at Real Authentication (the world's leading voice in authentication of luxury goods). Clients include Paypal, eBay and major Credit Card companies in dispute matters.
The verdict of Real Authentication shall be deemed final.
If your goods are confirmed to be Counterfeit, we will issue a charge of £40 to cover the cost of authentication and the return of goods to you. Under no circumstances will goods be returned until the fee is paid.
A copy of the Counterfeit report will be included with your returned goods.
e. Final Valuation – We will provide you with a final valuation once all inspections and authentication checks have been carried out.
You will then be provided with 3 ways in which to sell with us.
If you decide not to proceed with a sale, a fee of £40 will be charged to cover the cost of authentication and return of goods.
f. Sell To Us - Instant Pay – Payment to your nominated account by same day bank transfer.
Bank transfer only.
g. Sell To Us - Vouchers – Your HQ Club rewards account will be credited with the total amount agreed.
This credit is available to you to spend at anytime and does not have an expiry date.
It can be used against any of the products or services currently available on the website.
h. Sell To Us - Consignment – You agree for us to market your item across our website and amongst our many social media platforms, at the agreed price.
An agreement outlining the individual terms of the consignment will be emailed to you to be signed and returned.
Once agreed, your item will be insured with us to the value of the agreed sale price, less our consignment fee.
You agree to place your item with us for a minimum period of 60 days.
If after 45 days your item(s) remain unsold, you will receive regular updates on discount initiatives to encourage the sale of your item.
You agree that any reductions in sale price will affect the final amount you receive in line with our commission table.
If after 3 months you fail to respond to suggested discounting initiatives, The Luxury HQ will hold autonomy over pricing and you accept that you will receive a reduced consignment amount in line with our commission table.
We do not charge any fee for non-sale providing the goods have been with us for the agreed minimum of 60 days.
If after 60 days you wish to have the item returned, this will be sent via courier to you from our warehouse. A fee of £7.50 will be charged.
We reserve the right to cancel the Consignment Agreement at any time and return your goods via courier.
Once a sale has been completed, payment to you will be by bank transfer and will occur 14 days after the actual sale of the item. This is to allow for the returns period to lapse.
If a return or cancellation of the order does occur then this does not constitute a sale.
Failure to respond to our correspondence regarding your item for over 12 months may result in your item being disposed, donated or sold at the value of our choosing.
SECTION 11 - THE HQ CLINIC
a. Initial Quote – This is purely an estimate based on the evidence provided by you at the time of submission through your description and photo evidence. We will include on our quotation a realistic expectation of what could be achieved and also highlight any problems that we may identify.
b. You agree to provide accurate information and confirm that the item is 100% authentic.
c. An Item booked in for services at The HQ Clinic is only classed as a firm order when paid for in full by the You (the customer), and where you (the customer) has accepted our terms & conditions for providing such services.
d. Acceptance of the terms & conditions can be done in-store, online or by signed document via email.
e. Collection of your item is arranged by one of our appointed couriers (UPS / DPD / ROYAL MAIL). We will not be held responsible or liable for any loss or damage whilst with the courier.
f. Responsibility and risk of the goods only passes to us on confirmation of contents and the acceptance of confirmed delivery. Items will be insured with us whilst in our possession at a fair current market valuation, minus the cost of our services.
g. If items are considerably different to the information initially submitted, and the required work is considerably more than our initial quote, we reserve the right to refuse the order and return the item(s) to you, at your cost.
h. Cleaning and restoration work is carried out by our trained and skilled technicians. Whilst all work is carried out to the very best of our knowledge and expertise, we make no guarantee of how the item will look once our services have been concluded.
i. Upon completion of the works, you will be notified by email that the item(s) are out for delivery to your chosen address. You will receive tracking details and delivery information from the courier with the date of your expected delivery. You are responsible for receiving the goods. Failure to accept the goods could result in a re-delivery charge of £7.95.
j. All dates quoted are classed as approximate and we will not be held responsible for any delays outside of our control.
SECTION 12 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 13 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 14 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 15 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 16 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see here.
SECTION 17 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 18 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 19 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Luxury HQ, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 20 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Luxury HQ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 21 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 22 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 23 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 24 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
SECTION 25 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 26 -DESCRIPTION OF PRODUCTS
If a Product is priced incorrectly in-store or online, or scans at the wrong price at the till, The Luxury HQ is under no obligation to honor it under the Sale of Goods Act. Should this error happen, The Luxury HQ will offer the item at the correct price or refuse the transaction and withdraw the Product from sale until fixed.
The Luxury HQ reserves the right to change the sell price of any item, rent the item out, lend the item, gift the item, or sell it on a third-party platform once ownership has been transferred to The Luxury HQ.
The RRP (recommended retail price) is correct as of the time that the Product was purchased by The Luxury HQ.
Additional elements - such as extra straps or a designer dust bag - are subject to availability.
The Product attributes (otherwise known as ‘features’), including Product descriptions, Product images, and condition descriptions (or ratings), are guidelines only and do not represent the finished Product or the sell price.
All Products are second-hand unless specifically stated.
The Luxury HQ is not affiliated with any of the brands that are traded.
The Luxury HQ has the right to end or amend a price reduction promotion or competition at any time without any notice.
The contract between The Luxury HQ and the Customer, in respect of the Products, comes into existence when the order has been accepted by The Luxury HQ (or vice versa) in accordance with these Terms of Use.
For the purposes of maintaining appropriate demand and supply, avoiding major price fluctuations, and managing stock availability for the benefit of all The Luxury HQ Customers, The Luxury HQ reserves the right to limit the number of buys or sales by an individual Customer, at any time.
Occasionally there may be information on The Luxury HQ sites or in the service that contains typographical errors, inaccuracies or omissions that may relate to Product descriptions, pricing, promotions, offers, delivery charges, transit times, and availability. The Luxury HQ reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.
SECTION 27 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@theluxuryhq.com.
VAT NO. 728326525
"The Luxury HQ is not partnered or affiliated with any of the brands mentioned or sold on or through our website"